Responsible Gaming
at b4999 — Play Safe

01 Age Restriction Policy

b4999 operates exclusively for adults. Any person who has not yet reached their 18th birthday is strictly prohibited from opening an account, making a deposit, or participating in any game or betting activity on the b4999 Platform. This rule applies to all players in Bangladesh and any other jurisdiction from which b4999 accepts registrations.

During the registration process, every new b4999 account holder is required to provide accurate date-of-birth information. b4999 reserves the right to request supporting identity documentation — such as a National ID card, passport, or birth certificate — at any stage of the account lifecycle to verify that the 18+ requirement is satisfied. Accounts that fail age verification checks will be immediately suspended, and any balance held will be returned to the source payment method used for deposits.

Protecting Young People

b4999 encourages all adult account holders who share a device or household with minors to take additional precautions to prevent underage access. Practical steps include setting a strong, unique password for your b4999 account that is not shared with younger household members, enabling device-level parental control software, and logging out of your account after every session. b4999 does not accept any liability for underage access that results from an account holder sharing their login credentials.

02 Recognising Problem Gambling

Gambling is a form of entertainment that the vast majority of b4999 players enjoy responsibly. However, b4999 recognises that for a small number of players, gambling can become problematic — causing financial, emotional, and social harm. Being able to recognise the signs early is critical to getting help before the situation escalates.

Problem gambling is not a personal weakness or a character flaw. It is a well-documented behavioural pattern that can affect anyone, regardless of income, education, or background. The earlier it is identified, the easier it is to address.

Warning Signs to Watch For

The following behaviours may indicate that gambling is no longer a healthy recreational activity and may be becoming a problem:

03 Deposit Limits

Deposit limits are one of the most effective practical tools for maintaining control over your gambling expenditure. b4999 allows every account holder to set a voluntary deposit limit that prevents the account from accepting deposits beyond a chosen threshold within a defined rolling period.

Available Limit Types

Reducing a deposit limit takes effect immediately — your new lower ceiling applies from the moment you save it. Increasing a limit or removing a limit entirely is subject to a mandatory cooling-off period equal to the rolling window of the limit type. This asymmetric design is intentional: it ensures that a moment of impulse cannot instantly undo a protection you put in place during a calmer, more considered state of mind.

How to Set a Deposit Limit

Log in to your b4999 account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Select the limit type, enter your chosen amount in BDT (৳), and confirm. The limit will be applied to your account immediately. You will receive a confirmation message to your registered email address or mobile number once the limit is active.

04 Time-Out Feature

A time-out is a short-term voluntary break from the b4999 Platform. It is designed for players who feel they need a brief pause — perhaps after a losing streak, a stressful period, or simply because they feel they have been playing more than usual. A time-out is not the same as self-exclusion; it is a temporary measure with a defined end date after which your account is automatically reactivated.

Available Time-Out Durations

• 24-hour time-out: Your account is suspended until the same time the following day.
• 7-day time-out: Your account is suspended for one full week.
• 30-day time-out: Your account is suspended for one calendar month.
• Custom duration: Contact [email protected] to request a custom time-out period of up to 90 days.

During a time-out period, you will not be able to log in to your b4999 account, place any bet, make any deposit, or participate in any promotional activity. Pending withdrawals that were approved before the time-out was activated will still be processed normally. b4999 will also pause any promotional communications (SMS, email) for the duration of the time-out.

Activating a Time-Out

Navigate to Account Settings → Responsible Gaming → Time-Out, choose your preferred duration, and confirm your decision. Alternatively, contact b4999 support at [email protected] with the subject line Time-Out Request — [Your Username] and our team will action it within one hour during Bangladesh Standard Time (BST, UTC+6) business hours.

05 Self-Exclusion Programme

Self-exclusion is b4999's most comprehensive player protection tool. It is intended for players who have concluded — or who strongly suspect — that their gambling has become harmful and who wish to remove themselves from the Platform for an extended period. Choosing to self-exclude is an act of genuine courage and self-awareness, and b4999 will support you through the process without judgment.

Self-Exclusion Periods Available

• 6 months — Suitable for players who want a substantial break to reassess their relationship with gambling.
• 1 year — Recommended for players who have identified clear problem gambling behaviours.
• 3 years — A long-term commitment for players who need an extended period of recovery.
• Permanent (indefinite) — For players who wish to permanently close their account and be permanently barred from re-registering. This decision cannot be reversed.

What Happens During Self-Exclusion

Once a self-exclusion is activated, b4999 will immediately close your account, cancel any open bets where legally permitted, and return your account balance to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account). b4999 will remove your profile from all marketing lists and will not send you any promotional communications during the exclusion period. Any attempt to create a new account during a self-exclusion period is a violation of b4999's Terms & Conditions and will result in the new account being permanently closed and the balance forfeited.

How to Activate Self-Exclusion

Go to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred exclusion period, read and confirm the terms of the exclusion, and submit your request. Self-exclusion is activated within one hour of submission. For immediate assistance or if you are in distress, email [email protected] with the subject line Self-Exclusion — Urgent — [Your Username] and our responsible gaming team will prioritise your request.

06 Additional Player Protection Tools

Beyond deposit limits, time-outs, and self-exclusion, b4999 provides a range of supplementary tools to help you maintain healthy gaming habits. These tools are available to all registered account holders at no cost and can be accessed at any time via your account settings.

Reality Check Notifications

Reality check alerts are periodic on-screen notifications that appear during active gaming sessions. Each alert displays your current session duration, the total amount wagered during the session, and your net session result. You can set the frequency of reality check alerts — every 15 minutes, 30 minutes, or 60 minutes — from your account settings. The notification pauses your game and requires you to actively dismiss it, ensuring it registers consciously rather than being ignored as background information.

Loss Limits

In addition to deposit limits, b4999 allows you to set a net loss limit — a ceiling on how much you can lose within a rolling period. If your net losses reach your chosen limit, b4999 will prevent you from placing further bets until the rolling period resets. Loss limits are available on the same daily, weekly, and monthly rolling basis as deposit limits, with the same asymmetric rule applying (reductions are immediate; increases require a cooling-off period).

Account Activity Statement

You may request a full account activity statement — covering all deposits, withdrawals, bets placed, and bonus transactions — for any date range within your account history. Statements are delivered to your registered email address in PDF format within 24 hours of the request. To request a statement, contact [email protected] with the subject line Account Statement Request — [Your Username] — [Date Range].

Session Duration Limits

You can set a maximum session duration limit that automatically logs you out of b4999 after a defined period of continuous activity — for example, after 1 hour, 2 hours, or 3 hours of play. This tool is particularly useful for players who find that gaming sessions tend to run longer than intended once they are in a flow state.

07 Support Resources

If you feel that gambling has become a source of stress, anxiety, or financial hardship — or if someone close to you is struggling with problem gambling — please do not face it alone. b4999's support team is available to assist you, and there are professional organisations that specialise in providing confidential, non-judgmental help to individuals and families affected by problem gambling.

08 b4999's Commitment to Responsible Gaming

Responsible gaming is not a compliance checkbox for b4999 — it is a core operational principle that shapes how we build products, train our support staff, and engage with our player community across Bangladesh. We believe that sustainable, enjoyable gambling entertainment and robust player protection are not in conflict; they are interdependent. A platform that does not protect its players does not deserve their trust.

b4999 conducts regular internal reviews of responsible gaming tool usage patterns to identify players who may benefit from proactive outreach. Where our monitoring systems flag unusual patterns — such as a sharp increase in deposit frequency, session lengths significantly above a player's historical average, or a sequence of large loss-chasing bets — our responsible gaming team may reach out to the player with a supportive message and an offer of assistance. This proactive monitoring is part of our duty of care and is not intended to be intrusive.

Staff Training

All b4999 customer support and account management staff receive dedicated training in problem gambling awareness. This training covers how to identify the behavioural indicators of problem gambling in customer communications, how to respond with empathy and without judgment, how to guide a player towards the appropriate responsible gaming tool or external resource, and how to escalate cases to the responsible gaming team when necessary. Responsible gaming awareness training is refreshed on a bi-annual basis for all relevant staff.

No Gambling on Credit

b4999 does not extend credit to players for the purpose of gambling. Deposits must be funded from payment methods that represent the player's own verified funds — whether via bKash, Nagad, Rocket, Upay, or a supported Bangladeshi bank account. b4999 will not process deposits from sources that appear to be credit-funded where this can be determined, and will flag such cases for responsible gaming review.

Advertising Standards

b4999 does not direct gambling advertising at individuals who have previously self-excluded, activated a time-out, or contacted b4999 about a gambling problem. Our marketing communications are not designed to exploit loss-chasing psychology or to target players during periods of unusual or escalating gambling activity. Promotional offers on the b4999 Platform are designed for recreational players as entertainment enhancements, not as instruments to encourage excessive gambling.

b4999 is committed to continuously improving its responsible gaming framework in line with industry best practices. If you have feedback on any aspect of b4999's responsible gaming programme, please share it with us at [email protected]. We read every submission and use player feedback to inform product and policy decisions.